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Technical Support

Need help with our services or have questions about how to use our programs or tools? We’re here to support you every step of the way.

“Technology made simple, accessible, and useful for everyone.”

Welcome to our Technical Support page! Whether you are new to using digital tools or looking to upgrade your tech skills, our center provides practical, personalized help to empower every member of the community from elders to youth, students, parents, and professionals.

💡 What We Offer: 1000+ Technical Support Services with Explanations

“Technology made simple, accessible, and useful for everyone.”

Welcome to our Technical Support page! Whether you are new to using digital tools or looking to upgrade your tech skills, our center provides practical, personalized help to empower every member of the community—from elders (abakuru) to youth, students, parents, and professionals.

💡 What We Offer: 100+ Technical Support Services with Explanations

📱 Mobile & Device Support

  1. Phone Setup (Android & iPhone) – Learn how to switch on your phone, insert SIM cards, and go through first-time setup.
  2. Troubleshooting Slow Phones – We clear unnecessary apps and free up space to help your phone work faster.
  3. Updating Software – Keeping your phone updated boosts security and gives you access to new features.
  4. Installing Apps (WhatsApp, Telegram, etc.) – We’ll guide you in downloading and using apps for messaging, calls, or news.
  5. Managing Contacts – Save, organize, and back up contacts so you never lose numbers again.
  6. Using Voice Assistants – Learn how to talk to your phone to make calls, send texts, or set alarms.
  7. Camera Basics – We teach you how to take, edit, and send photos and videos.
  8. Storage Cleaning & Optimization – Free up space by removing junk files and unused apps.
  9. Security Settings – Set up PINs or fingerprints to keep your device safe.
  10. Bluetooth & Hotspot Setup – Share your internet or connect to wireless accessories easily.

💻 Computer & Laptop Help

  1. Laptop Setup & Powering On – From connecting to power to booting up properly.
  2. File Management – How to create folders, rename files, and organize documents.
  3. Installing Software – Install Microsoft Office, browsers, or Zoom safely.
  4. Wi-Fi Connection – We’ll help you connect to the internet and explain passwords & networks.
  5. Printer Setup – Connect your computer to printers and solve printing problems.
  6. Windows Troubleshooting – Fix slow systems, update settings, and resolve errors.
  7. Keyboard/Mouse Issues – Diagnose and fix hardware issues quickly.
  8. Using Microsoft Office (Word, Excel) – Learn how to create resumes, budgets, and reports.
  9. Saving & Backing Up Files – Avoid losing work by saving documents the right way.
  10. Basic Virus Protection – Learn how to detect and remove malware.

🌐 Internet & Connectivity

  1. Wi-Fi Installation – Help setting up your router or phone as a hotspot.
  2. Data Management – Tips on how to make data bundles last longer.
  3. Fixing Internet Issues – Diagnosing slow or disconnected internet.
  4. Safe Browsing – Learn how to avoid dangerous websites and scams.
  5. Using Search Engines – Discover how to Google effectively to find info fast.
  6. Downloading Safely – Avoid viruses by downloading files the right way.
  7. Clearing Cache & Cookies – Speed up your browser by cleaning temporary files.

📧 Email & Account Help

  1. Creating Email Accounts – Set up Gmail or Yahoo with help from our team.
  2. Password Recovery – Forgot your password? We’ll help reset it safely.
  3. Email Attachments – Learn how to send photos and files easily.
  4. Spam & Phishing Awareness – Identify and delete suspicious messages.
  5. Linking Email to Phone – Get your emails delivered directly to your phone.

🗓️ Online Meeting & Video Calls

  1. Google Meet & Zoom Setup – Join or host meetings using your device.
  2. Creating Meeting Links – Easily share links with others.
  3. Using Video & Audio – Learn how to turn your mic or camera on/off.
  4. Sharing Screens – Present documents or photos during meetings.
  5. Meeting Reminders – Get calendar alerts so you don’t miss any sessions.

🧓 Support for Elders

  1. One-on-One Digital Coaching – Patiently teach elders how to use devices at their pace.
  2. SMS & Phone Call Basics – Read, write, and delete messages confidently.
  3. Reminder Setup – Use alarms for medication, appointments, etc.
  4. Adjusting Text Size – Make phone displays easier to read.
  5. Voice Dialing & Assistance – Call someone using voice commands.

🧠 Digital Literacy & Training

  1. What is the Internet? – Explain the basics and how to connect.
  2. Cyber Safety Tips – Stay safe from scams and hackers.
  3. Using Google for Learning – How to research online effectively.
  4. Understanding Apps – What apps are, how to use and delete them.
  5. Kinyarwanda-Based Learning Materials – Learn in your language for better understanding.

🏦 Mobile Banking & Online Payments

  1. Mobile Banking Apps – How to send, receive, and check balances.
  2. PIN Protection – Learn why your PIN is private.
  3. Linking to MoMo & Airtel Money – Top-up, withdraw and pay bills.
  4. Bank Statement Access – Downloading or printing account history.
  5. Preventing Fraud – Tips to protect your money online.

💬 Social Media Help

  1. Creating Facebook Accounts – Safely set up your social profile.
  2. Understanding Settings & Privacy – Protect your personal information.
  3. Posting & Messaging – Learn how to share and comment respectfully.
  4. Reporting Abusive Accounts – What to do if someone hacks or insults you.
  5. Creating Pages for Business – Promote small businesses on social platforms.

📄 Applications & Document Support

  1. Filling Online Forms – From Irembo to job applications.
  2. CV & Cover Letter Editing – Make your job documents professional.
  3. PDF Conversions – Convert documents for emailing or printing.
  4. Scanning & Sending Files – From your phone or scanner.

🎓 Educational Technology

  1. Joining Online Classes – Navigate Zoom and Google Classroom.
  2. Downloading Course Materials – Safely store lessons.
  3. Interactive Learning – Use apps like Duolingo, Khan Academy.
  4. Assignments Submission – Submit via email or school platforms.

👨‍👩‍👧‍👦 Family Support & Well-being Tools

  1. Pre-Marriage Guidance Apps
  2. Counseling Apps for Mental Health
  3. Google Calendar for Family Planning
  4. Safe Internet Use for Kids
  5. Apps that Help Parents with Schoolwork

🔧 Other Practical Tech Support

  1. Battery Charging Tips
  2. Using Flash Disks & Memory Cards
  3. Projector/TV Connection for Events
  4. Device Recommendations Before Buying
  5. Offline Browsing Tools
  6. Language Settings – Change phones to Kinyarwanda/English
  7. Setting Ringtones & Alerts
  8. Resetting Phones Properly
  9. Taking Screenshots
  10. WhatsApp Backup & Restore

… And over 20 more services based on individual needs!

We keep adding services based on what our community needs. Our goal is to be the friendliest, most helpful place to grow your digital skills.

📞 Need Help?

Contact Us Now Our team is always ready to support you!